Privacy Policy

At Superbuy Quest (accessible from https://superbuy.quest), the privacy of our visitors and clients is one of our main priorities. This Privacy Policy document contains types of information that is collected and recorded by Superbuy Quest and how we use it to facilitate our reverse purchasing agent services.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

As a purchasing agent bridging the gap between China and the international market, we collect specific information necessary to fulfill your orders and ensure successful delivery. The personal information that you are asked to provide includes:

  • Personal Identification Information: Name, email address, and phone number.
  • Shipping Information: Physical delivery address, postal code, and country.
  • Order Details: Links (URLs) to products on third-party platforms (such as Taobao or 1688), product specifications (size, color, quantity), and declared values for customs purposes.
  • Payment Information: Transaction details and payment confirmation status. Note that we do not store sensitive credit card details directly; payments are processed through secure third-party gateways.

How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website.
  • Process your specific purchasing requests from Chinese marketplaces.
  • Inspect, consolidate, and repackage goods at our facilities.
  • Coordinate international logistics and shipping to deliver products to your designated address.
  • Communicate with you regarding order updates, product availability, or shipping issues.
  • Find and prevent fraud.

Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners for statistical analysis. However, strictly for the purpose of order fulfillment, we share necessary data with:

  • Logistics and Shipping Providers: We must provide your name, address, and phone number to courier services (such as DHL, EMS, FedEx, etc.) to ensure delivery.
  • Sourcing Partners: Limited order details may be shared with suppliers during the procurement process to ensure the correct items are purchased on your behalf.
  • Legal Requirements: We may disclose your information where required to do so by law or subpoena, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement, particularly regarding customs declarations.

Cookies and Web Beacons

Like any other website, Superbuy Quest uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and other information.

Data Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. We employ appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

Your Data Protection Rights (GDPR)

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Email: [email protected]